Microsoft Dynamics 365 Customer Engagement stands as a collection of applications within the Dynamics 365 ecosystem, dedicated to elevating Customer Relationship Management and bolstering sales efficiency. This cloud-centric suite empowers enterprises to harmonize customer interactions and data, fostering improved customer engagement that directly fuels business expansion.
Within Dynamics 365 Customer Engagement lies a diverse array of functionalities and capabilities. These encompass sales automation, marketing automation, customer service, field service, project service automation, and more. Moreover, seamless integration with other Microsoft offerings such as Power Apps, Power Automate, and Power BI results in a comprehensive and scalable framework designed to revolutionize customer interaction and relationship management.
Elevating CRM with Microsoft Dynamics 365 Customer Engagement Suite and Comprehensive Integration
Sales, Marketing, Customer Service, Field Service, and Project Operations module implementation
As-is business process evaluation
To-be business process proposal by applying industry best practices
As-is business process documentation and process flow through MS-Visio
Creation and Modification of Metadata, Schema Features, Entities, Business logic, and Custom Workflows
Optimization of Microsoft Dynamics 365 to ensure seamless performance on mobile devices
To-be business process documentation by applying industry best practices
Business Process Reengineering (BPR)
E-commerce platform (Shopify) integration and automation
Corporate training for Microsoft D365 CRM modules
Creating and customizing forms and views, designing dashboards, and developing e-mail and notification templates
Dynamics 365 CRM
Microsoft Dynamics CRM is accessible through both cloud-based deployment and on-premises installation. Similar to CRM 4, this iteration permits extensive personalization through advanced extensions. Enhanced elements encompass visualizations, dashboards, document handling, grid filters, dialogs, recurring appointments, tailor-made activities, goal administration, fetch-driven reports, MAPI-connected Outlook clients, FLS VISITOUR, and a variety of other additions.
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